Privacy policy

Published on 9 November 2026

This Privacy Policy describes how personal data is processed on https://piximba.com and when you send requests, inquiries or support questions about the Piximba 360 software.

Data controller: sole proprietor Andrey V. Fedorenko (Individual Entrepreneur, OGRNIP 308770000438999, INN 773465060202), 2 Tallinskaya St., apt. 179, Moscow 123458, Russia.

Contact email for privacy questions: mail@instalab360.com.

1. Data we collect

When you send the request form, we receive:

• your name;
• your phone number;
• your email address;
• your comment, if you add one.

The request also includes the software version you selected and the address of the page it was sent from.

Later in the conversation you may choose to tell us about your 360 video spinner, camera, computer, the licence you need and setup questions.

When you visit the website, the server automatically logs technical data: IP address, browser and device details, date and time of the visit, pages viewed and the referring page.

2. How we use data

We use personal data to:

• receive and process requests from the website;
• contact you about your request;
• advise you on Piximba 360;
• check that the software works with your equipment;
• help you choose a licence;
• prepare and carry out agreements with customers;
• provide support;
• keep the website working and secure.

3. How requests are handled

When you send the form, the data goes to the website server, is stored in our request tracking system and is forwarded to us via Telegram so we can respond quickly.

We may contact you by email, phone, Telegram or WhatsApp.

We do not use request data for marketing mailings without your separate consent.

4. Cookies and analytics

The website does not use cookies and does not load web analytics services. Fonts and images are served from the website's own server.

Your browser only stores the colour theme you choose (light or dark). This setting is not sent to the server.

5. Retention and security

Request data is kept for up to 3 years after your last contact, unless a longer period is needed to fulfil agreements or protect our legitimate interests.

Customer data is kept for as long as the agreement or licence is in force and for 5 years after the relationship ends, unless accounting rules require a longer period.

We take organisational and technical measures to protect personal data from unauthorised access, alteration, disclosure or destruction.

6. Your rights

You can ask what personal data we hold about you, ask us to correct, restrict or delete it, and withdraw your consent to processing.

Send your request to mail@instalab360.com, ideally with your name, the email or phone you used and what you would like us to do.

7. Consent

By sending the request form you agree to this Privacy Policy and consent to the processing of the personal data in your request for the purposes listed in section 2.

8. Updates

We may update this Privacy Policy. A new version takes effect when it is published on the website, unless it says otherwise. The current version is always available at https://piximba.com/en/privacy/.